Privacy policy

Privacy Policy

At Lewington, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share information when you visit our website, place an order, use our services or communicate with us.

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to sell our products and services to you.

Personal Information We Collect

Depending on how you interact with Lewington, we may collect the following types of information:

• Your name and contact details.
• Billing and delivery information.
• Information relating to your orders, purchases, returns and exchanges.
• Payment and transaction information processed through our payment providers.
• Information you provide when contacting us.
• Device, browser and IP address information.
• Information about how you use and navigate our website.
• Marketing preferences, where applicable.

We only collect information that is reasonably necessary to operate our website, fulfil orders, provide customer service, improve our services and meet our legal obligations.

How We Collect Your Information

We may collect information:

• Directly from you when you place an order, create an account, complete a form or contact us.
• Automatically when you visit or use our website, including through cookies and similar technologies.
• From Shopify and other companies that provide services on our behalf.
• From third-party services and partners where permitted by applicable law.

How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders.
• Process payments.
• Arrange delivery.
• Provide order and delivery updates.
• Manage returns, exchanges and refunds.
• Respond to customer service enquiries.
• Maintain and manage customer accounts.
• Detect and prevent fraud or misuse of our Services.
• Improve our website, products and customer experience.
• Comply with our legal, tax and regulatory obligations.
• Send marketing communications where you have agreed to receive them or where otherwise permitted by law.

We will only use your personal information where we have an appropriate legal basis to do so.

Marketing

Where permitted, we may use your information to communicate with you about Lewington products, collaborations, releases, events and other relevant updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained within the email.

If you unsubscribe from marketing, we may still contact you where necessary in relation to an order, payment, delivery, return, exchange or other transaction.

How We Share Your Information

We may share information with trusted third parties where necessary to operate our business and provide our services.

These may include:

• Shopify.
• Payment processors.
• Delivery and fulfilment providers.
• Website and technology providers.
• Analytics providers.
• Marketing and advertising providers.
• Professional advisers.
• Government, regulatory or law enforcement authorities where required by law.

We do not share personal information unnecessarily.

We may also disclose information where required to comply with the law, protect our legal rights, prevent fraud or in connection with a sale, merger, restructuring or other business transaction.

Shopify

Our online store is powered by Shopify.

Shopify processes certain information about visitors and customers in order to provide and improve the ecommerce services used by our store.

Information submitted through our website may therefore be processed by Shopify and its service providers, including in countries outside the country in which you live.

Shopify maintains its own privacy policies explaining how it processes personal information.

Cookies

Our website may use cookies and similar technologies.

Cookies can be used to:

• Keep the website functioning correctly.
• Remember your preferences.
• Understand how visitors use our website.
• Measure website performance.
• Support analytics.
• Support marketing and advertising where applicable.

Where required by law, you will be given the opportunity to manage your preferences for non-essential cookies.

You may also be able to manage cookies through your browser settings. Disabling certain cookies may affect how some parts of our website function.

Third-Party Websites

Our website may contain links to websites, social media platforms or services operated by third parties.

When you visit another website or platform, its own privacy policy and terms will apply.

Lewington is not responsible for the privacy practices, security or content of third-party websites or services.

Children's Privacy

Our website and services are not specifically intended for children.

We do not knowingly collect personal information from children where doing so would be prohibited by applicable law.

If you believe that information relating to a child has been provided to us inappropriately, please contact us using the method described below.

Security

We take reasonable measures to protect the personal information we process from loss, misuse, unauthorised access, disclosure or alteration.

However, no website, electronic communication or online storage system can be guaranteed to be completely secure.

We recommend that you do not send sensitive or confidential information through unsecured communication channels.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include retaining certain information to:

• Fulfil and maintain records of orders.
• Meet accounting and tax requirements.
• Comply with legal obligations.
• Resolve disputes.
• Prevent fraud.
• Enforce our agreements and policies.

Different types of information may therefore be retained for different periods.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information in certain circumstances.
• Request restriction of certain processing.
• Object to certain uses of your information.
• Request a copy of certain information in a portable format.
• Withdraw consent where we rely on your consent.
• Opt out of direct marketing.

These rights may be subject to certain legal limitations or exceptions.

We may need to verify your identity before processing a privacy request.

UK and European Customers

Customers in the United Kingdom and European Economic Area may have additional rights under applicable data protection legislation, including the UK GDPR and EU GDPR where applicable.

Where we rely on your consent to process information, you may withdraw that consent.

Where permitted by law, you may also object to or request restrictions on certain types of processing.

International Transfers

Some of the companies we use to operate our website and provide our services may process information outside the United Kingdom or European Economic Area.

Where required, appropriate safeguards will be used for international transfers of personal information in accordance with applicable data protection laws.

Complaints

If you have concerns about how Lewington handles your personal information, please contact us using the method below so that we can investigate your concerns.

You may also have the right to make a complaint to the relevant data protection authority in your country.

For customers in the United Kingdom, the relevant supervisory authority is the Information Commissioner's Office (ICO).

Customers in the European Economic Area may contact the appropriate data protection supervisory authority in their country.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.

When changes are made, we will update the “Last updated” date at the top of this page.

Contact Us

If you have a question about this Privacy Policy, how we handle your information, or would like to exercise one of your privacy rights, please contact us using the contact form available on the “By Lewington” page of our website.

If your enquiry relates to an existing order, you can also reply directly to the order confirmation email you received when you placed your order.

This allows us to identify your order and respond to your enquiry efficiently.

For the purposes of applicable data protection legislation, Lewington is the data controller responsible for the personal information described in this Privacy Policy.