Refund policy

Returns & Exchanges

At Lewington, each garment is created as a wearable piece of art. We work with artists and produce our collections in carefully considered quantities, so we encourage you to review the product description, fit and size guide carefully before placing your order.

We understand, however, that sometimes an item may not be quite right.

Returns

If you purchase from us online, you have the right to notify us that you wish to return your order within 14 days of receiving it, in accordance with your applicable consumer rights.

To request a return, please reply directly to the order confirmation email you received when you placed your order, stating that you would like to make a return. This allows us to locate your order and provide you with the relevant return instructions.

Please do not send your item back before contacting us.

Items should be returned:

• Unworn, unwashed and unused.

• In their original condition.

• With the original Lewington swing tags attached where possible.

• In the original packaging where possible.

• With proof of purchase.

You are welcome to carefully try on your garment as you would in a shop. However, we reserve the right to make an appropriate deduction from your refund where handling beyond what is reasonably necessary to inspect the garment has reduced its value, where permitted by law.

Changed Your Mind?

As Lewington works with artists and produces garments in carefully considered quantities, unnecessary returns can have a significant impact on our collections.

We therefore ask customers to carefully consider their purchase and check the product measurements, fit and size guide before ordering.

Where you exercise your statutory right to cancel an online order, you will be responsible for the cost of returning the item to us unless the item is faulty, damaged or incorrect.

We do not provide prepaid return labels for change-of-mind returns.

Fit & Sizing

Please note that many Lewington garments are intentionally designed with an oversized, boxy fit. This is part of the intended design of the garment and does not constitute a fault.

We strongly recommend reviewing the size guide and garment measurements shown on the relevant product page before ordering.

If you prefer a more fitted silhouette, you may wish to size down.

If the fit isn't right for you, we encourage you to request a size exchange rather than a refund.

Size Exchanges

If you require a different size, please reply directly to the order confirmation email you received when placing your order within 14 days of delivery.

Subject to availability, we will be happy to arrange an exchange for another size.

Once your exchange has been approved, we will provide a prepaid return shipping label for your original item.

The returned garment must be unworn, unwashed and in its original condition.

As our collections may be produced in limited quantities, we cannot guarantee that your preferred replacement size will still be available. We therefore recommend contacting us as soon as possible.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If your garment is faulty, has been damaged in transit or you have received the wrong item, reply directly to your order confirmation email as soon as possible.

Please include details of the issue and, where appropriate, photographs showing the problem.

We will assess the issue and arrange an appropriate replacement, exchange or refund in accordance with your statutory rights.

Where an item has been confirmed as faulty, damaged or incorrect, Lewington will cover the reasonable cost of returning it.

Personalised & Custom-Made Items

Products that have been personalised or made specifically to your individual specifications cannot normally be returned simply because you have changed your mind.

This does not affect your rights where an item is faulty, damaged, not as described or where you otherwise have statutory rights to a remedy.

Sale Items

Purchasing an item in a sale or promotion does not affect your statutory consumer rights.

Where a sale item qualifies for the statutory online cancellation right, it may be returned in accordance with this policy.

Returning Your Order

Once your return has been approved, it should be sent to we will send you the return address. 

Customers are responsible for return postage for change-of-mind returns.

We strongly recommend using a tracked delivery service and retaining your proof of postage and tracking information until your return has been completed.

Our premises are located on an estate containing multiple businesses, so tracking information is particularly important in allowing us to locate and verify returned parcels.

Refunds

Once we receive your return, we will inspect the garment and confirm whether it meets the requirements of this policy.

Where a valid return is accepted, your refund will be issued to your original payment method.

We aim to process approved refunds promptly and within the timescales required by applicable consumer law. Your bank or payment provider may take additional time to show the refund in your account.

Where applicable under your statutory cancellation rights, we will also refund the standard outbound delivery charge. Any additional amount paid for an enhanced or express delivery service does not have to be refunded beyond the cost of our standard delivery option.

If the returned garment has been handled beyond what is reasonably necessary to establish its nature, characteristics and fit, and this has reduced its value, we may make an appropriate deduction from the refund where permitted by law.

European Union Customers

If your order is delivered to a country within the European Union, you will generally have a 14-day right of withdrawal for eligible online purchases.

You do not need to provide a reason for exercising this right.

Unless the item is faulty, damaged or incorrect, you will normally be responsible for the cost of returning your order.

Certain products, including goods made to your individual specifications or clearly personalised for you, may be exempt from the right of withdrawal.

Need Help With Your Order?

For any questions relating to a purchase, return, exchange or faulty item, simply reply to the order confirmation email you received when you placed your order.

This helps us identify your order quickly and keep all correspondence relating to your purchase in one place.