Returns Policy

At Lewington, we want you to be completely happy with your purchase. If for any reason you're not satisfied, we're here to help.

Returns

You have 14 days from the date your order is delivered to request a return.

To be eligible for a return, your item must:

• Be unworn, unwashed and unused.
• Be in its original condition with all tags attached.
• Be returned in its original packaging where possible.
• Be accompanied by your proof of purchase.

Please note that returns cannot be accepted if the original Lewington swing tag has been removed.

Before sending your item back, please contact us at art@lewingtonclo.com so we can authorise your return and provide instructions. Returns sent without prior approval may not be accepted.

Returns should be sent to:

Lewington
Kelevdon Hall, Kelevdon Hatch, Brentwood, Essex CM14 5TN

Please note that customers are responsible for the cost of returning items if they have changed their mind or no longer wish to keep their purchase. Lewington does not provide return shipping labels for change-of-mind returns.

Return shipping labels are only provided for approved exchanges (such as changing to a different size) or where an item has been confirmed as faulty, damaged or incorrect.

We strongly recommend sending all returns using a tracked delivery service and retaining your proof of postage. As our business premises are located on an estate with multiple businesses, we cannot accept responsibility for returns that are lost in transit or cannot be proven as delivered. If a returned parcel does not arrive with us and you are unable to provide valid tracking information or proof of delivery, we will be unable to process your refund or exchange.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is faulty, damaged during delivery, or you have received the wrong item, please contact us as soon as possible at art@lewingtonclo.com. We'll assess the issue and work quickly to put things right.

Exchanges

If you require a different size, please contact us at art@lewingtonclo.com within 14 days of receiving your order.

Once your exchange request has been approved, we will provide a prepaid return shipping label for your original item. The item being returned must be unworn, unused, with all original tags attached and in its original condition.

To ensure your preferred size is still available, we recommend contacting us as soon as possible after receiving your order.

Non-Returnable Items

Unfortunately, we cannot accept returns on:

• Sale or clearance items.
• Gift cards.
• Personalised or custom-made products.
• Items that have been worn, washed or altered.
• Items returned without their original Lewington swing tag.

If you're unsure whether your item is eligible for a return, please contact us before sending it back.

European Union Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of receiving it, without giving a reason.

To qualify, your item must be unworn, unused, in its original condition with all tags attached, in its original packaging where possible, and accompanied by proof of purchase.

Please note that unless the item is faulty, damaged or incorrect, customers remain responsible for the cost of returning their order.

Refunds

Once we receive your returned item, it will be inspected to ensure it meets our returns policy.

If your return is approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process and complete the refund.

If your return does not meet the conditions outlined in this policy, we reserve the right to refuse the refund and return the item to you.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at art@lewingtonclo.com.